Shopify Inbox

Shopify Inbox

Shopify Inc.·4.5 ★·FREE
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Screenshots

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Description

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Developer

Shopify Inc.

Developer ID: 8929232438554100687

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Ratings & Reviews

4.5

7,920 ratings

500,000+ downloads

5★
81%
4★
7%
3★
3%
2★
5%
1★
4%

Recent Reviews

Nicholas Jones

v8.62.0

have download app but won't do anything

Developer Response

Hi Nicholas, let's narrow this down. Does the chat button show up on your storefront? If it doesn't, the widget needs enabling in your online store settings before conversations reach the app. If it does show and messages aren't coming through, our team can look into it at help.shopify.com/support.

Aug 31, 2026

Aug 28, 2026

Stephanie Webb

v8.62.0

great sight very helpful

Aug 26, 2026

Hashaam Zahid

v8.60.0

I use Shopify Inbox for my Cashmere Knot store, and it has been a great tool for communicating with customers. The app makes it easy to answer questions, provide product recommendations and respond to enquiries in real time. integration with Shopify is seamless, allowing me to view customer and order information while chatting, which helps deliver faster and more personalised support. It's simple to use, reliable and an excellent addition for any Shopify store that wants to improve customer

Aug 4, 2026

Pamela Brice

v8.60.0

It can't answer some of the questions that are being asked

Developer Response

Thank you for your feedback, Pamela. The answers Inbox provides are based on your store's product details, policies, and pages. Adding more detailed content to these areas helps improve response accuracy. You can also set up custom instant answers for common questions in Chat Settings. For help, visit help.shopify.com/support.

Aug 4, 2026

Aug 3, 2026

Eric Andersen

v8.60.0

optimal app

Jul 18, 2026

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