Virgin Money Mobile Banking
Screenshots
Description
Developer
Nationwide Building Society T/A Virgin Money
Developer ID: Nationwide Building Society T/A Virgin Money
Recent Reviews
Heddy Bell
When trying to log in with correct customer number & password - I get as far as 'one time password sent'. it isn't sent. I have phoned the help line 3 times this week & been into my local branch. Problem still exists. I am thinking of closing my account.
Sep 5, 2026
Fay Ellis
New business account holder here, and can't even finish registration because it sends you in a stupid circle. Absolute dog turd, and can't even close account because I can't even get access. Nor can the administrator because they've got the same message even though they're administrator. Honestly, what a joke we should never have bothered because they've alway been the same
Developer Response
Hi Fay, thanks for heading over to give this feedback. Sorry to hear that the registration hasn't been working for you. If you could please give our expert team a call on 0800 756 0800, they're available on Monday to Friday from 8am to 6pm. They'll be able to help with getting you into the App from there.
Sep 3, 2026
Sep 2, 2026
Darren Wilkinson
Good app for viewing and keeping track of accounts. Falls over constantly when using savings pots. It keeps messing up the amounts in the pots, usually when money has been moved in an out, downgrading to 2 stars as a result.
Developer Response
Good morning, thanks for bringing this to our attention. Sorry to see that the Savings pots haven't been working as expected. Please make sure the app is fully up-to-date, and if the issues persist, please try uninstalling & reinstalling the App.
Sep 1, 2026
Sep 1, 2026
Danielle Ward
I have used this app for years and loved it but recently the savings pots are a nightmare. It doesnt allocate money i transfer in to the pot correctly and ends up duplicating. this then stops me from doing anything in the account until I transfer money in as it says its overallocated. used to be able to go into the pots overview and update the amounts which then resolved the issue. awful update and needs sorting, shouldn't be essentially locked out of my accounts.
Developer Response
Hi Danielle, thanks for taking the time to give this feedback. Sorry to hear that the Savings pots haven't been working as expected, I can understand how this might be frustrating to deal with. We are always looking for new ways to improve the App, and we'll certainly take this into consideration when moving forward.
Sep 1, 2026
Sep 1, 2026
kevin brooks
fuming at virgin money AGAIN!!! I don't believe they have 4 star ratings the app is useless when navigating away to set up a savings account every time I need to do a simple thing nothing works!!!! customer number works (the one I've had for 25 years!!! password doesn't work the one I've had for 25 years, tried moving my money out to a better bank and yet again password is wrong apparently, I tried resettin it and yet again it's not the right password?? what the hell am I supposed to do!!!!!!!?
Developer Response
Hi Kevin, thanks for getting in touch. Sorry you're having some issues - we understand how frustrating this can be. We'd recommend calling the team directly for support to reset the password, it may be the background data on the App and we'd suggest to delete and reinstall it.
Sep 2, 2026
Aug 30, 2026
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