Shopify Inbox
Screenshots
Description
Developer
Shopify Inc.
Developer ID: 8929232438554100687
Ratings & Reviews
7,944 ratings
500,000+ downloads
Recent Reviews
B
not working on Android. cannot login
27 Sept 2026
Nicholas Jones
have download app but won't do anything
Developer Response
Hi Nicholas, let's narrow this down. Does the chat button show up on your storefront? If it doesn't, the widget needs enabling in your online store settings before conversations reach the app. If it does show and messages aren't coming through, our team can look into it at help.shopify.com/support.
31 Aug 2026
28 Aug 2026
Stephanie Webb
great sight very helpful
26 Aug 2026
Hashaam Zahid
I use Shopify Inbox for my Cashmere Knot store, and it has been a great tool for communicating with customers. The app makes it easy to answer questions, provide product recommendations and respond to enquiries in real time. integration with Shopify is seamless, allowing me to view customer and order information while chatting, which helps deliver faster and more personalised support. It's simple to use, reliable and an excellent addition for any Shopify store that wants to improve customer
4 Aug 2026
Pamela Brice
It can't answer some of the questions that are being asked
Developer Response
Thank you for your feedback, Pamela. The answers Inbox provides are based on your store's product details, policies, and pages. Adding more detailed content to these areas helps improve response accuracy. You can also set up custom instant answers for common questions in Chat Settings. For help, visit help.shopify.com/support.
4 Aug 2026
3 Aug 2026
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