Lebara Switzerland App

I purchased a prepaid plan under the suggestion of my colleagues, but I wish to cancel it due to my inactivity or usage of the plan or my mobile device. I tried communicating to them about this via live chat. But all I got are silence. They did not question or answer me further and that is all. So canceling is very hard for me and they do not wish to do anything about it

23 Jun 2026

I tried to cancel my plan because I’ll be abroad for a year. Lebara told me to switch to another plan, saying it would be similar (fixed price, unlimited data). Months later I was charged CHF 39, and the plan turned out to be pay-per-use and much more expensive. Since then, I’ve spent hours in chatbot loops, can’t reach a human, and my SIM has no signal. I cannot cancel or fix the plan. Extremely stressful and disappointing experience.

15 Jan 2026

Lebara ist wirklich vollkommen unbrauchbar

20 Dec 2025

I had the worst experience with Lebara Suisse. I subscribed for 10 CHF/month, but they kept adding hidden charges I never agreed to. I got unexpected bills of 100 CHF and 80 CHF. Customer service promised help and said no reminder fees would be charged, but I still got a 30 CHF reminder fee. They are liars and scammers. I had to pay and cancel. I deeply regret subscribing. Lebara Suisse is dishonest — avoid them at all costs!

27 Apr 2025

The ever worst telecom company. Coverage poor, customer service poor billing system poor, everything is rubbing, don't trust them. Their call center agents are a bunch of liers 😒 and cheaters.

2 Dec 2024