Rogers Smart Home Monitoring
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Beschreibung
Entwickler
Rogers Communications Inc.
Entwickler-ID: Rogers Communications Inc.
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R D
I can't log in at all, tried everything but keep getting error message that there's something wrong with my account
Antwort des Entwicklers
Hey there, experiencing log in issues is never fun and we apologize for any inconvenience caused. Can you tell us a bit more details on the troubleshooting steps you've tried since this started happening? Are you able to access other Rogers apps? Don't hesitate to reach out to us for assistance at rogers.com/contact. We'd like to help! ^mg
10. Juli 2026
9. Juli 2026
Manny Arnaldo
Spotty. Sometimes it connects well, others it doesn't. Recently (15June,2026) I can't even log in at all to the smart home monitoring or Rogers Xfinity app. I click on log in and a browser opens up but the page stays blank. Tried on multiple browsers and still a blank page.
Antwort des Entwicklers
Thanks for sharing Manny! To help with the login problem, try to sign out via the "More" tab and clear your browser's cache and cookies, then try signing in again. If the problem persists, please contact our technical support team for assistance. They'll be happy to help you. ^PR
17. Juni 2026
17. Juni 2026
Patrick C
garbage, crashes at login 🗑
Antwort des Entwicklers
Could you try rebooting your gateway, restarting your wireless device and clearing the app cache, before trying again? Hoping that helps. - ^rt
29. Mai 2026
29. Mai 2026
Liz
Rarely works when out of country. Can't sign in at all anymore even after uninstalling and reinstalling.
Antwort des Entwicklers
Thanks for bringing this up to our attention, Liz. Sorry to hear you haven't had the most seamless experience so far. Try rebooting your gateway & device, then clear your browser cache & cookies, before trying to sign in again. Please don't hesitate to let us know if the problem persists. Thank you so much! ^mg
17. Juli 2026
27. Mai 2026
Sarah Fraser
I can sign in to MyRogers perfectly fine and nothing is out of place there, but anytime I try to sign into this app, it keeps saying that there's an issue with my account. I tried uninstalling and reinstalling the app, I've tried clearing the cache, I've tried rebooting, and nothing seems to work. I don't know what else to do to try and get it to work. Giving it two stars because it's only my first time trying to use it, but it's not a great first impression at all.
Antwort des Entwicklers
Hi there, thanks for bringing this up to our attention! Are you using Rogers Xfinity Self Protection or Smart Home Monitoring? The Rogers Xfinity Self Protection can be accessed from the Rogers Xfinity app. Please connect with our techical support for assistance : rogers.com/contact. Thank you! ^mg
26. Mai 2026
24. Mai 2026
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