SumUp
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Description
Developer
SumUp
Developer ID: SumUp
Recent Reviews
Glocal Property Initiatives
This is awful! I sent money to my Sumup account, but it just vanished from my bank account and never showed up. I've been sending proof for two days, and no one's even looked at my requests. This platform is totally useless.
Developer Response
Hello. We are very sorry to hear that the money didn't arrive quickly on your account. If you already sent the proof of transfer to our agents, team will check it internally and reach you back as soon as possible. We thank you for your patience. The SumUp team.
Sep 13, 2026
Sep 8, 2026
Ricky St James
so bad, paid money in that never arrived and the customer service is non existent so I have no idea where my money is. even their reply on here sends me round in circles... still not returned my money
Developer Response
Dear Customer, We are deeply sorry to hear about this experience and understand your concern regarding your missing funds. This is certainly not the standard of service we aim to provide. We cannot look up your account details here on this public platform. Please contact our dedicated support team directly through this link: https://bit.ly/4wqzjaq
Aug 27, 2026
Sep 5, 2026
Tom Hatzor
Good app and a great concept, but unfortunately the customer support has been very disappointing. I’ve been trying to resolve an issue with my card not working for over a week and still haven’t had any luck. The only advice I seem to get is to “keep trying,” which isn’t particularly helpful when I’ve already been doing that for days. At this point, I’m not sure what else I’m supposed to do. It’s a shame because I really like the idea behind the app, but the lack of effective support is letting
Developer Response
We are sorry to hear that you have an unresolved issue with your card. As we can't assist from here, we will ask you to contact our agents from your app so they can check your card and assist further. Please accept our apologizes for any inconvenience caused. The SumUp team.
Sep 8, 2026
Sep 3, 2026
Guðbjörg Marta Guðjónsdóttir
but you are not open for Iceland...
Developer Response
Dear customer, thanks for your feedback. We are not in fact available in Iceland but note your comment for improvements. Kind regards, Your SumUp team.
Sep 3, 2026
Sep 2, 2026
Daniel Brown
Good
Developer Response
Dear customer, Thanks a lot for your positive feedback about our app. Kind regards, Your SumUp team.
Aug 31, 2026
Aug 31, 2026
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