Bank of Scotland Mobile App
Screenshots
Description
Developer
Lloyds Banking Group PLC
Developer ID: Lloyds Banking Group PLC
Ratings & Reviews
52,739 ratings
1,000,000+ downloads
Recent Reviews
Steven Greig
the app works fine for checking current balances. where it falls down badly is making downloading statements so difficult. they don't download anywhere that I can find. As a result I've reverted to postal statements But the worst thing is the AI help can't understand any issues and promises someone will get back to you soon, but it never happens. 3 times now I've been left without answers. A human call is absolutely required for this app, at bare minimum, a helpline to solve issues.
Developer Response
Hi Steven. Thank you for your feedback. I'm sorry to hear you've had difficulties downloading statements and getting support through the app. If you'd like to raise a formal complaint, you can do so here:http://spr.ly/61221B1OdOF Thanks, Sanaa
Aug 12, 2026
Aug 12, 2026
Gwyneth Bowen
This app has been great to use. Pretty straightforward and does what I need it to. Working with Bank of Scotland in general, whether online or in person, has been very good!
Developer Response
Hi Gwyneth. Thank you for your kind words. I'm delighted to hear you've found the app easy to use and that you've had positive experiences with Bank of Scotland both online and in person. We really appreciate you taking the time to share your feedback. Thank you for 5-star rating. Thanks Amina
Aug 12, 2026
Aug 12, 2026
James Taylor
As someone with dyslexia, I find it unacceptable that I am being forced to use a chatbot or written live chat to resolve an issue with my account. Dyslexia is a recognised disability affecting reading and writing, yet you are requiring me to communicate through the very method my disability makes difficult. This puts me at a clear disadvantage and feels discriminatory. I expect an accessible alternative, such as speaking to someone by phone, and for this issue to be taken seriously.
Developer Response
Hi James. We understand dyslexia can make written communication more difficult, and we're sorry if the support available hasn't met your needs. If you're unable to use chat, call us on 0345 721 3141. To make a complaint, visit: http://spr.ly/61220B1Mp4p. Thanks, Jebastin.
Aug 11, 2026
Aug 11, 2026
Jon Lyburn
I am also trying to switch over from Halifax and when setting up it will not let me pass by memorable information so impossible for me to access my account not impressed currently waiting on a call from Halifax possibly i can try changing to lloyds app.
Developer Response
Hi Jon, thank you for your feedback. I'm sorry to hear this. If you're still unable to access your account, please call 0345 720 3040 or +44 113 242 1984 outside UK. Automated services: 24/7. Advisers: 8am–6pm daily (closed on bank holidays). To raise a complaint: http://spr.ly/61220B1MyLj Thanks Subhiksha
Aug 11, 2026
Aug 11, 2026
shaun cairney
does what it says on the tin!!!!
Developer Response
Hi Shaun, thanks for the 5-star rating. I'm pleased to hear the app does what you'd expect and is working well for you. I appreciate you talking the time to leave us feedback. Thanks Roopraj
Aug 11, 2026
Aug 11, 2026
Get API Access to 1.5 Million Apps
Access complete app metadata, rankings, reviews, and screenshots for your product and market intelligence workflows.