Bank of Scotland Mobile App

Bank of Scotland Mobile App

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Description

Secure, convenient, on the go

Discover why millions of current account customers choose our app.

Stay on top of your money with customisable tools that help you keep track of your day-to-day spending and stay ahead of your bills.

EASY AND SIMPLE ACCESS
• Use your face or fingerprint to log in faster and more securely.
• Just open the app and explore your spaces to get quick access to everything you need, from balances and savings to pensions and investments.

CONTROL FOR YOUR CARDS
• Whether your card is lost, stolen, or simply misplaced, relax knowing you can freeze it, order a new one or look up your card details.

BE IN THE KNOW
• Stay ahead of your bills - your upcoming payments summary lets you know what’s being paid and when.
• Spending insights helps you understand where your money goes every month.
• Check your credit score and get personalised hints and tips to help you stay in control of your money and move closer to your big dreams, like getting a new home.
• Never miss important updates again: personalise your notifications to stay on top of everything.

IN FOR A PENNY
• Make every penny count with Save the Change. It rounds up what you spend on your debit card to the nearest pound and moves the change into a savings account.
• Get cashback from your favourite retailers with Everyday Offers.

HOW WE’LL CONTACT YOU
Using our app won’t affect how we contact you. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Any text messages we send you will come from BANKOFSCOT. Be aware of any message that differs from this – it could be a scam.

IMPORTANT INFORMATION
Your phone’s signal and functionality may affect your service. Terms and conditions apply.

You must not download, install, use or distribute our Mobile Banking apps in the following countries: North Korea; Syria; Sudan; Iran; Cuba and any other country subject to UK, US or EU technology export prohibitions.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Everyday Offers is available to Bank of Scotland current account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Fingerprint Logon requires a compatible mobile running Android 7.0 or higher and may not work on some tablets.

Save the Change® is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Developer

Lloyds Banking Group PLC

Developer ID: Lloyds Banking Group PLC

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Ratings & Reviews

4.4

52,739 ratings

1,000,000+ downloads

5★
79%
4★
6%
3★
3%
2★
3%
1★
9%

Recent Reviews

Steven Greig

v190.05

the app works fine for checking current balances. where it falls down badly is making downloading statements so difficult. they don't download anywhere that I can find. As a result I've reverted to postal statements But the worst thing is the AI help can't understand any issues and promises someone will get back to you soon, but it never happens. 3 times now I've been left without answers. A human call is absolutely required for this app, at bare minimum, a helpline to solve issues.

Developer Response

Hi Steven. Thank you for your feedback. I'm sorry to hear you've had difficulties downloading statements and getting support through the app. If you'd like to raise a formal complaint, you can do so here:http://spr.ly/61221B1OdOF Thanks, Sanaa

Aug 12, 2026

Aug 12, 2026

Gwyneth Bowen

This app has been great to use. Pretty straightforward and does what I need it to. Working with Bank of Scotland in general, whether online or in person, has been very good!

Developer Response

Hi Gwyneth. Thank you for your kind words. I'm delighted to hear you've found the app easy to use and that you've had positive experiences with Bank of Scotland both online and in person. We really appreciate you taking the time to share your feedback. Thank you for 5-star rating. Thanks Amina

Aug 12, 2026

Aug 12, 2026

James Taylor

v190.05

As someone with dyslexia, I find it unacceptable that I am being forced to use a chatbot or written live chat to resolve an issue with my account. Dyslexia is a recognised disability affecting reading and writing, yet you are requiring me to communicate through the very method my disability makes difficult. This puts me at a clear disadvantage and feels discriminatory. I expect an accessible alternative, such as speaking to someone by phone, and for this issue to be taken seriously.

Developer Response

Hi James. We understand dyslexia can make written communication more difficult, and we're sorry if the support available hasn't met your needs. If you're unable to use chat, call us on 0345 721 3141. To make a complaint, visit: http://spr.ly/61220B1Mp4p. Thanks, Jebastin.

Aug 11, 2026

Aug 11, 2026

Jon Lyburn

v190.05

I am also trying to switch over from Halifax and when setting up it will not let me pass by memorable information so impossible for me to access my account not impressed currently waiting on a call from Halifax possibly i can try changing to lloyds app.

Developer Response

Hi Jon, thank you for your feedback. I'm sorry to hear this. If you're still unable to access your account, please call 0345 720 3040 or +44 113 242 1984 outside UK. Automated services: 24/7. Advisers: 8am–6pm daily (closed on bank holidays). To raise a complaint: http://spr.ly/61220B1MyLj Thanks Subhiksha

Aug 11, 2026

Aug 11, 2026

shaun cairney

v190.05

does what it says on the tin!!!!

Developer Response

Hi Shaun, thanks for the 5-star rating. I'm pleased to hear the app does what you'd expect and is working well for you. I appreciate you talking the time to leave us feedback. Thanks Roopraj

Aug 11, 2026

Aug 11, 2026

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