Shanghai Disney Resort

Unusable

I truly do not understand what Disney thought when creating this. It is TERRIBLE and literally UNUSABLE for Westerners. Literally in Shanghai right now trying to add premier passes to my tickets and the app continues to crash, close, and ask for verification a million times before kicking me out. I’m TRYING to give you my money Disney and your app refuses to take it. And then I called for help only to find out that Shanghai Disney will not process payments over the phone. Truly awful

May 28, 2026

Not working AT ALL

This is by far the Janki ab I had the displeasure to work with

May 25, 2026

Got fraud charges after paying for the hotel

Paid for the hotel reservation using credit card via the international card option, and got fraud charges on the same card within an hour. Horrible!!!

May 23, 2026

Terrible app. Slow, full of bugs.

May 17, 2026

This is the worst app if you're not from mainland China. Nothing works in it and its essential for managing tickets, buying fast passes, planning your day etc. Really bad experience.

May 12, 2026

The worst app ever.

Everything is so slpw, each page takes so long to load, and the app keeps crashing. Can’t even buy a ticket!

May 1, 2026

Absolutely painful, worst app by miles

This is one of the, if not the worst, apps I have ever had the misfortune to need to use. If you’re visiting Shanghai Disney Resort and especially if staying in one of their hotels, you will need to be on the app a lot. QR codes for this, that, and the other are available only on the app. Want to use your entitlement to early park entry? QR code. Buy exclusive merch? QR code. Redeem Premier Access? You get the idea. The problem comes when you try to bring up one of those codes. If you’re lucky, you get an animated “magic is happening” icon for 15-30 seconds and then whatever you wanted comes up. If you’re unlucky, either nothing happens, you get a blank screen, there’s an error message in Mandarin, or worst of all, you get logged out. Getting logged out is worst because logging in is utter, utter pain. The app claims to let you login with Face/Touch ID, email and password, or by getting a code texted to your phone. But none of these methods ever worked other than a code by text. And that eventually stopped working too. So getting logged in meant choosing the code by text, waiting two minutes for the text to not arrive, and asking for a phone call with a code. That does work but costs $$$ in roaming fees when out of country. I had to go through this rigamarole several times a day. I ended up afraid to open the app to look anything up in case it logged me out and I had to go through this nonsense again. It was an enormous negative on my holiday. It’s put me off ever returning and I would advise everyone against coming unless you have the patience of a saint. Please, please, please talk to your counterparts in Japan, Paris, Anaheim, or Orlando and get them to help you make this app less terrible.

Apr 18, 2026

the worse app considering everything depends on this app for us to go into the theme park. app lags, locks out, crashes, the worse app ever. felt like 1999

Apr 9, 2026

The most terrible app ever. Dealing with it kills all the fun! It doesn't reflect properly pages, the authorization pricess is just nightmare! It's such a shame that in 21st century some.apps work this way. Disney muat fire all its developers.

Apr 6, 2026

I don't think I saw more awfully made app from $200b corporation. This app closes itself when back button gets clicked, instead of returning to the previous page. The search and GPS tracking (routes) doesn't work after staying 5 minutes in the background. The app can't remember the page I opened 3 minutes ago and returns to the main screen for no reason. You buy the fast pass but you can't search attractions on the map from that page, you have to get back to the search screen and manually typeit

Apr 5, 2026