Shanghai Disney Resort

Terrible app. Slow, full of bugs.

17 May 2026

This is the worst app if you're not from mainland China. Nothing works in it and its essential for managing tickets, buying fast passes, planning your day etc. Really bad experience.

12 May 2026

Don’t Bother

The only reason to get this app is to use the map and get wait times. If you want any other functionality from this software, you will not get it. If you want to try this app anyway, you will be logged out upwards of 20 times per day (if you can log in at all). The app will actively refuse to let you pay for and use fast passes. This may work better for locals but for foreigners, don’t bother you can get by without it

21 Apr 2026

Lower your expectations with this one.

Great idea but very buggy and slow. My wife can’t get hers to work at all. Contacted support but I cannot be bothered with them. Will use the app for the map and wait times only. Make sure you get your printed tickets in case the app fails.

20 Apr 2026

Started just ok, now unusable

Non-China user here. I originally bought my friends and I tickets with the app, and while a bit slow and sometimes taking its time I managed to get through and make those purchases along with early entry passes. Several weeks later during the day of visiting, the app just refuses to log me in whatsoever, so I had no proof of my tickets. Staff on location had to enter my passport in their system and found them that way, but since then I was never able to get back into my account. Tried resetting, reinstalling, re-signing up for an account, etc. It constantly says "something went wrong". My phone and email don't work with it. App needs an overhaul.

18 Apr 2026

It’s not an easy app at all.

Requires a code for new user to register, but there was no code sent in until maybe5 attempts (10 mins in waiting ) , then one code was expired , been in this app for a while , still not able to get anything booked.

13 Apr 2026

the worse app considering everything depends on this app for us to go into the theme park. app lags, locks out, crashes, the worse app ever. felt like 1999

9 Apr 2026

The most terrible app ever. Dealing with it kills all the fun! It doesn't reflect properly pages, the authorization pricess is just nightmare! It's such a shame that in 21st century some.apps work this way. Disney muat fire all its developers.

6 Apr 2026

I don't think I saw more awfully made app from $200b corporation. This app closes itself when back button gets clicked, instead of returning to the previous page. The search and GPS tracking (routes) doesn't work after staying 5 minutes in the background. The app can't remember the page I opened 3 minutes ago and returns to the main screen for no reason. You buy the fast pass but you can't search attractions on the map from that page, you have to get back to the search screen and manually typeit

5 Apr 2026

The worst

As a visiting foreigner the app is terrible. Tried to login several times to access my booking and can’t now get in. It’s the worst app.

22 Mar 2026