Australian Taxation Office
Screenshots
Description
Developer
Australian Taxation Office
Developer ID: 649692098
What's New
- Improvements and bug fixes
Ratings & Reviews
App Store
995 ratings
N/A downloads
Google Play
3,751 ratings
1,000,000+ downloads
Recent Reviews
k.wije
FrustratedUser
Bought a new phone, reset the old one, and suddenly the ATO app turns into Fort Knox. Whoever designed this login system deserves a special award for “Advanced Taxpayer Lockout Engineering”. Send a code to Google 2FA? No. Send a code via SMS? No. Send a code via email? Also no. Send a code through MyID? Nope, not that either. The only recovery option is “Send a code to the ATO app” — which is fantastic when the entire problem is that you can’t access the ATO app anymore because the old phone is gone. Absolute genius-level system design. The ATO website still works for now, although who knows for how much longer. The app itself has become basically useless. Meanwhile MyID has existed for nearly a decade and still struggles with basic things like government-issued name changes or divorce records to update name in the system. The whole setup feels perfectly engineered to lock people out, make them miss deadlines, and then fine them for “not lodging tax and pay on time”. Peak government app development.
24 May 2026
Gregory Down
What an absolutely stupid app. Makes you go through the nth degree to set up a myID then won't let you login unless you have your old phone because it locks it to specific devices. I swear the IT people who come up with this rubbish live on a different planet to everyone else
22 May 2026
John Talavera
Device that has been registered was no longer use and no access to it. Now It doesnt let me register new device. I called ATO and this has been raise "TWICE" .till now theres no progress. they just keep raising it but no action.
21 May 2026
Thomas Hardcastle
Fairly Useless. Can you get on with my complaint and pay me my money!
20 May 2026
George Stroll
App does not work
Set up the app and went to login the next day and I get a useless error message that says there has been an error and it’s not possible to log you in. Tried again several times over a few days and the same issue. No error number and no phone number to call for support. You’re just directed to a list of frequently encountered issues and then a list of ATO phone numbers, none of which say ATO app support. I wish I’d stuck with accessing ATO via the MyGov app. At least that worked consistently. Now I can no longer access it through that system.
12 May 2026
Jenji55
Killing myself would be easier
why ATO sends code to ATO app whilst trying to login to ATO app. You monkeys! And when there isn’t any issues with the app, somehow your services become unavailable How useless, send a text to my device. I’m already annoyed just logging into your services.
11 May 2026
Michael Langley
absolutely useless, entered email and mobile and did not receive log in code on either! what a shock the ato app would be useless.
11 May 2026
Greg Vaughan (3clips3)
App no longer supported. Will probably use the "it's for security" excuse. Pathetic. (Me < Programming for 30+ years so don't even try your excuses)
11 May 2026
BGS82
Ridiculously bad
Horrendous user experience, combined with MyGov and the Digital ID process, even logging into the ATO becomes an almighty challenge. Definitely needs improvement from developers asap-considering how integral the ATO services are, and how quick they can be to penalise if something is submitted late.
11 May 2026
katemadelin
Logged out on new phone, no one can help me.
I got a new iPhone. Same login details, same number etc. But the ATO app won’t work on it. It says it will send a login code and it never arrives. Person on the phone at ATO said ‘it’s because you’ve got a new phone.’ But none of my other apps stop working when I get a new phone, I just log back in!? The person on the phone said they escalated the case but I haven’t heard anything and now I can’t access my details for my tax form. Disaster.
8 May 2026
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